Strategy & Operations Specialist

Working at Freelancer.com are for the:

• Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
• Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're in!
• Data-driven. In making decisions we rely on one question, what does the data say?
• Changemakers. Driven by our mission to bring billions of jobs to people, we're here to change lives and empower individuals worldwide.
• Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one
  
  

About Freelancer.com

Twelve-time Webby award-winning Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 70+ million registered users have posted over 30 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering, and manufacturing.

Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.

We have a wide range of engineering challenges to sink your teeth into. You'll get a chance to be exposed to a wide variety of technologies across our businesses. Freelancer.com is an Alexa top 1000 website with a cutting-edge frontend stack incorporating Angular, TypeScript, and RxJS. Our backend powers a large suite of services running a modern global marketplace; messaging, payments, translations, file services and a notification system sending millions of notifications an hour. We deploy code to production multiple times a day.

The impact you'll make in the team

With our mission to provide one billion jobs across the globe, we need a sharp, relentlessly curious Strategy & Operations Specialist to help us get there. You'll play a critical role in keeping the world's largest freelance marketplace running smarter, faster, and more effectively than ever.

Strategy & Operations is the connective tissue of our business. You'll work at the intersection of data, product, policy, payments, growth, and real-world execution—translating high-level vision into actionable global strategies and continuously iterating for excellence.

If you thrive on solving complex problems, aligning cross-functional teams, and turning insight into impact, you'll feel right at home here.

Requirements

• Experience in strategy, operations, consulting, fintech or marketplace environments, with proven success translating high-level goals into phased, ROI-positive execution
• Demonstrated ability to formulate data-driven recommendations; fluency with SQL (or similar) and self-serve analytics is essential
• Experience steering cross-functional teams (Product, Engineering, Payments, Trust & Safety, Growth, Legal) through feature readiness reviews, launches and post-launch optimisations
• Track record of improving marketplace economics-pricing, liquidity, conversion-through experimentation and rapid iteration
• Foundational understanding of AI/ML concepts, data pipelines and model-driven product features; able to spot opportunities to automate manual processes or enhance user experience with AI
• Comfortable evaluating model performance metrics and integrating findings into operational roadmaps
• End-to-end ownership of multi-team initiatives spanning time zones; adept at risk mitigation, stakeholder alignment and clear, concise communicator-equally comfortable writing an exec memo and drafting a support macro
• Skilled at conducting formal & informal user interviews, synthesising qualitative insights and converting them into scalable process or product improvements
• Bachelor's degree in a quantitative or technical field (Business, Engineering, Computer Science, Economics, Mathematics) or equivalent experience
• Bonus for exposure to marketplace dynamics, international expansion, or high-volume payments infrastructure
• Structured problem-solver who turns ambiguity into phased, ROI-driven execution plans
  
  

Benefits

• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Get inspired and stay engaged with our company's regular hackathons, monthly engagement events, and sports activities where you can put your skills to the test and win cash prizes!
• Earn a competitive salary that recognizes your talent and dedication
• Comprehensive and competitive health benefits to keep you and your family healthy (HMO, Life, and Personal Accident Insurances)
• Enjoy a delicious free daily meal, snacks, and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO