Strategy and Transformation Manager
Globe Telecom
Date: 2 weeks ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Manage and oversee the strategic initiatives related to Tiered Servicing
Lead ISO certification initiatives for the CX Strategy and Governance department
Manage B2B CXM LT ManCom agenda, Portfolio of Projects Cadences, and B2B CXM LT Action Registry
Duties And Responsibilities
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
Manage and oversee the strategic initiatives related to Tiered Servicing
Lead ISO certification initiatives for the CX Strategy and Governance department
Manage B2B CXM LT ManCom agenda, Portfolio of Projects Cadences, and B2B CXM LT Action Registry
Duties And Responsibilities
- Define the scope, objectives, and deliverables for Tiered Servicing Projects and ISO Certification initiatives for the department
- Develop detailed project plans, including timelines, resource allocation, and budget
- Establish governance framework for Tiered Servicing projects and initiatives
- Ensure compliance with organizational policies and standards.
- Identify potential risks and issues related to Tiered Servicing
- Develop risk mitigation strategies and issues related to Tiered Servicing and ISO Certification initiatives
- Monitor and manage risks identified for the projects
- Govern the Portfolio of Projects Cadence and lead monitoring for these strategic projects
- Govern B2B CXM LT ManCom Agenda and ensure alignment across stakeholders
- Govern and follow-through on B2B CXM LT Action Registry
- Graduate of any 4-year course with experience in project management and change management
- Preferrably with Telco background
- Knowledgeable in Telco and IT products
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
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