Processing Associate (Life or Non-Life Insurance)
WTW
Date: 3 hours ago
City: Taguig
Contract type: Full time
Description
The Role
The Requirements
The Role
- Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
- Customer Service scores/ratings
- Quality Metrics
- Productivity
- A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
- Auto ID issuance
- Basic midterm renewals
- Cert Holder Clean-Up - for small to mid-sized accounts
- Basic certificate renewal - for small to mid-sized accounts
- Proficiency in these activities is supported by training in the following:
- Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations
- System training including EPIC & Certificates on Demand (COD)
- Cert Holder Clean Up training
- Renewal training - AID & Certificates account complexity 1 and 1.5
- A Processor in skills group 2 is fully competent in performing the below tasks, no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3:
- Auto ID issuance
- Midterms - regardless of size or complexity
- Cert Holder Clean-Up - regardless of size or complexity
- Certificate renewal - regardless of size or complexity
- AID Renewal - regardless of size or complexity
- New account/client set up - regardless of size or complexity
- Research Issues, handle escalations and resolve complex account inquires
- Provide support to answer questions and transfer knowledge to less experienced processors
- Proficiency in these activities is supported by training in the following:
- CISR courses on a journey to certification.
- Regardless of Skill Group, a Processor will need to demonstrate the following abilities:
- Working knowledge of COD with the ability to:
- Set up accounts
- Renew accounts
- Issue Auto ID and certificates
- Actively pursues identifies and seeks support for opportunities to improve the current processes, services and ways of working
- Self-motivated and self-directed personality that doesn’t require close supervision providing guidance on daily work
- Ability to work effectively under stress and deadlines
- Strong interpersonal & team collaboration skills
- Effective communication skills in working with peers, leaders, clients, and others across the organization
The Requirements
- 4-Year College degree in Business, Management, Finance or equivalent.
- Minimum of 2 years work experience in Life or Non-Life Insurance.
- Ability to multi-task and work under pressure.
- Demonstrated proficiency in MS Office
- Excellent communication skills
- Strong analytical skills (details and accuracy oriented)
- With reliable and stable wifi connection at home
- With BPO backend | data entry experience preferred.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Travel & Expense Care Specialist
Merck Group,
Taguig
5 hours ago
Work Your Magic with us!Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
Back of the House Supervisor
Field Outsource Asia Inc.,,
Taguig
8 hours ago
Making Fine Group (Tiger Sugar, Khao Khai Thai Chicken House, Gram Cafe & Pancakes and Chunky Boss) is a leader in the food & beverage industry, emphasizing exceptional dining experiences and innovative culinary offerings. Join us to contribute to a dynamic team committed to excellence.Oversee daily restaurant operations and ensure high-quality service.Train, motivate, and manage front-of-house staff for optimal performance.Collaborate...
Database Administrator
Accenture in the Philippines,
Taguig
3 days ago
Design, implement and maintain databases. Install database management systems (DMBS). Develop procedures for day-to-day maintenance and problem resolution.Summary: As a Database Administrator, you will engage in the design, implementation, and maintenance of databases. Your typical day will involve installing database management systems, developing procedures for daily maintenance, and resolving any issues that arise. You will work collaboratively with various teams...
