START ASAP! IT SERVICE DESK/TECHNICAL SUPPORT REP | VIRTUAL | UP to 26k + 20% ND

HIRING! IT Service Desk | At least 18 months TSR Experience | Virtual Interview Process | 1 Day Process

Service Desk Analyst Responsibilities:

• Evaluating and analyzing the performance of IT systems and software.
• Addressing incoming IT inquiries from clients and staff remotely through chat, email, and phone.
• Prioritizing IT issues and escalating significant problems to the appropriate stakeholders.
• Preventing service disruptions by executing system installations, updates, and maintenance tasks.
• Creating training manuals and FAQ resources for user-friendly guidance.
• Documenting procedures and maintaining records at the service desk.
• Providing recommendations to enhance IT performance and avert future issues.
• Collaborating with internal departments to ensure their IT requirements are fulfilled.
• Staying updated on advancements in the IT field.

Qualifications

• High School Graduate with at least 18 months of TSR / IT Service Desk experience
• Has experience with ServiceNow and Active Directory
• FRESH GRADUATES will be reprofiled to CSR POSITION
• Good communications skills
• Amenable to START ASAP
• Amenable to WORK ONSITE in Eton Centris, QC.

Offers:

• 18 months of TSR experience and 12 months of ITSD experience - Up to 28,000 Salary Package
• 20% Night Differential
• HMO Day 1 & Life Insurance
• Performance-based incentives
• OT Pay
• 13th Month Pay

PROCESS (ALL VIRTUAL):

1. Phone Screening
2. Initial Interview
3. Final Interview
   
   This is an urgent position hiring, for immediate assistance on this opportunity kindle message me in viber - 09623141921 or send your most updated resume to [email protected].