Sr. Learning Team Lead - APAC Delivery

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and onboarding time. CommOps is all about process efficiency, and as an L&D Delivery team lead, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be tomorrow.

Work alongside our Community Operations Leadership team and own the action plans and initiatives for Learning Delivery programs for APAC. This multifaceted role requires quick thinking and proficiency in leading a team of Learning specialists.

Your Impact In Role

Manage team performance and drive results.

Lead, coach, mentor, and motivate employees.

Partner with the Recruiting team on hiring.

Functional knowledge of are leading and act as a subject matter expert.

Address and resolve escalations.

Maintain stakeholder relationships.

Drive accountability on policies and other guidelines.

Support project work and improvements to processes.

Analyze, design and build moderate complexity learning experiences modified for region, aligned to objectives and rooted in Adult Learning Principles within and Instructional Design.

Partner with leadership to make local decisions related to operationalizing and executing policies.

The Experience You'll Bring

Basic Qualifications:

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• Experience in people management and in training and development
• Basic project management skills
• Proficiency in Google Suite
• Strong end to end project management and process improvement skills
• Previous training facilitation experience
  
  

Preferred Qualifications:

• Learning and Development tactical action planning and operational execution
• Managing 5 or more trainers / senior trainer
• Clear and concise communication skills with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights