Sr. IT Service Desk Analyst
HR TechX Corp.
Date: 2 weeks ago
City: Makati City
Contract type: Full time
Job Responsibilities:
- Supports the operation of ticket dispatching and chat support
- Supervises IT Service Management Assistants
- Management and Administration of ManageEngine Service Desk
- Handles all projects/enhancement of other service desk (Support Service Desk)
- Handles different tasks related to IT governance and compliance
- Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
- Knowledgeable in ManageEngine Service Desk Plus
- With knowledge in key technologies (e.g. Microsoft 365)
- Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
- Preferably ITIL certified
- Preferably Certified Business Analysis Professional (CBAP)
- Willing to regularly report at the Makati Office
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