Sr. Instructional Designer - Customer Success Enablement

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.

Position Responsibilities

• Content Development: Design, develop, and maintain engaging learning content, including e-learning modules, interactive courses, instructor-led training (ILT) materials, playbooks, videos, and knowledge resources.
• Instructional Design Strategy: Apply adult learning principles, instructional design best practices, and multimedia techniques to create effective, learner-centered experiences.
• Collaboration with Enablement Team: Work closely with stakeholders to translate enablement strategies and training needs into structured, high-impact learning content.
• Technology & Platform Utilization: Leverage LMS platforms, video editing software, and e-learning tools to develop and deliver engaging training experiences.
• Content Customization & Localization: Adapt learning materials to various skill levels, geographies, and learning styles to ensure relevance and accessibility.
• Assess & Improve Learning Content: Continuously evaluate training effectiveness using feedback, assessments, and engagement metrics to optimize learning experiences.
• Knowledge Management: Maintain an organized and up-to-date repository of training content, ensuring CSMs have easy access to critical learning resources.
• Industry & Learning Trends: Stay current on innovations in instructional design, learning technologies, and best practices to enhance training effectiveness.
  
  
  

Qualifications

• 5+ years of experience in instructional design, learning & development, or training content creation, preferably in a SaaS or technology-driven environment.
• Strong expertise in instructional design, including adult learning principles, content structuring, and learner engagement strategies.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and experience optimizing content for LMS platforms.
• Ability to develop visually appealing, concise, and effective learning materials.
• Strong collaboration skills, with experience working cross-functionally with enablement leaders, SMEs, and stakeholders.
• Excellent project management skills, with the ability to prioritize multiple initiatives and meet deadlines.
• Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly and effectively.
• Bachelor’s degree in Instructional Design, Learning & Development, Communications, or a related field preferred.
  
  
  

Travel Requirements

No

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