Sr. Fintech App Support Engineer

About the job:

• Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applications.
• Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.
• Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.
• Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.
• Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.
• Conduct knowledge sharing sessions and workshops within the team.
• Be a member of a 24x7 shifting rotation.

About you:

• Bachelor’s degree in any Information Technology or Engineering course.
• Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements.
• Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil.

At least 5 years experience working with the following:

• Supporting critical production services, including response to major incidents and outages.
• Working in large-scale distributed systems as an SRE or DevOps engineer.
• Logging and monitoring: Splunk, Prometheus, or other APM & observability tools.
• Incident management: PagerDuty, ServiceNow.
• Version Control: Git.

PLUS POINTS:

• Operations experience in e-commerce, Payments systems, or financial services.
• Container Orchestration: Docker, Kubernetes.
• Experience with cloud platforms (e.g. AWS, Azure).
• Proficient in scripting languages (e.g. Python, Shell).
• Relevant certifications in any of the key skills.
• Familiarity with SQL queries for troubleshooting.