Sr. Associate - Customer Experience

Sutherland


Date: 2 days ago
City: Mandaluyong City
Contract type: Full time
Company Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

Job Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.

  • The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.
  • The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.
  • This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.

Quality Analyst in this role get to:

  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep management updated: Relay important information in the form of timely and accurate reports.
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

Our most successful candidate will have:

  • Six months experience in process transformation.
  • Ability to work in MS Office
  • Ability to work in a fast-paced environment.
  • Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

E-learning Associate (Project-Based)

Stolt-Nielsen Limited, Mandaluyong City
19 hours ago
Job DescriptionAre you as excited as we are when we talk about the distribution of bulk liquids operated by the world’s largest and most sophisticated fleet of chemical and parcel tankers, with over 70 deep- sea ships?Stolt Tankers a division of Stolt-Nielsen Limited (SNL), is the specialist in transporting bulk liquids: Chemicals, clean petroleum products, vegetable oils, biofuels and oleochemicals....

Property Admin Specialist (AU Real Estate, Office-based)

ConnectOS, Mandaluyong City
1 day ago
Schedule: Monday to Friday (06:00 AM-03:00 PM PHT)What are we looking for?3-5 years' experience working as a property admin specialist is requiredProficiency in PropertyMe or similar property management software.Experience with Airtable or other database management tools.Advanced skills in Adobe InDesign and Adobe Lightroom.Strong organizational and time-management abilities.Attention to detail and accuracy.Familiarity with Google Drive and Google Calendar.Experience working with an...

Inventory Management Accounting Staff

Oxychem Corporation, Mandaluyong City
2 days ago
Responsible for monitoring, recording, and reconciling inventory transactions to ensure accurate financial reporting and inventory control. Conducts on-site audits at various warehouses or branch outlets to ensure compliance with internal policies, procedures, and inventory controls.WarehousesKey Responsibilities:Maintain and update inventory records in the accounting system.Coordinate with warehouse and purchasing departments for inventory movements and adjustments.Reconcile physical inventory counts with system records...