Sr. Associate - Customer Experience
Sutherland
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time

Company Description
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.
Job Description
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.
Our most successful candidate will have:
All your information will be kept confidential according to EEO guidelines.
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.
Job Description
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.
- The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.
- The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.
- This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
- Six months experience in process transformation.
- Ability to work in MS Office
- Ability to work in a fast-paced environment.
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
All your information will be kept confidential according to EEO guidelines.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technology OpS Support Practitioner
Accenture in the Philippines,
Mandaluyong City
21 hours ago
Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.Summary: As a Technology Operations Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices...

Import and Export Process Specialist
Compliant Business Processing Philippines, Inc.,
Mandaluyong City
1 day ago
Job DescriptionOversees the Import and Export documentation and activities.Control shipment scheduling for cost and efficient inbound and outbound expenditure.Monitoring movement of products equipment material in and or out of the country in accordance with the organization policy and procedure and comply with relevant local and international law and processes.Processing necessary documentation and online permit application for cost efficient, cost effective...

Executive Assistant to C-Suite
Penbrothers,
Mandaluyong City
5 days ago
About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the Role:We are seeking a dynamic and highly organized Executive Assistant to support our CEO and CFO in driving organizational growth...
