Spanish Team Lead (Spanish Bilingual)

HR TechX Corp.


Date: 1 day ago
City: Pasay
Contract type: Full time
Job Description:

  • Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
  • The role will also require the individual to motivate, mentor, coach and groom the team.
  • Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
  • Knowledge of Customer care operations
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people
  • Excellent verbal and written communications in both English and Spanish.
  • Strong decision making and analytical ability
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools


General Knowledge & Skills:

  • Knowledge of Customer care operations
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people
  • Excellent verbal and written communications in both English and Spanish.
  • Strong decision making and analytical ability
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools


Education and other requirements:

  • Minimum experience of 4 years with customer service in the BPO/BPM industry
  • Bachelors degree in any course
  • Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
  • A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS.
  • Willingness to work in rotational shifts


Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually

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