Social Media Manager

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Job Description

• Own and grow the voice of a global brand across social platforms
• Create, manage and optimise engaging content for digital audiences
• Manila-based role in a collaborative, high-performing marketing and communications team
  
  

Summary Line

Lead Probe CX’s social media presence and drive digital engagement that makes an impact.

What You’ll Do

• Manage the day-to-day execution of our social media channels for our house of brand (Probe Group, Probe CX, Convai and Innovior) — LinkedIn, Facebook, X (formerly Twitter), Instagram — aligned with broader comms strategy
• Create and curate engaging content, including copy, graphics, video and infographics
• Nurture a positive and active online community — responding to comments, messages and mentions with care and professionalism
• Collaborate with the extended Marketing & Communications team to support brand consistency and campaign success
• Use social media analytics to track performance, report on key metrics and inform strategy
• Stay ahead of platform trends, algorithm changes and engagement tactics — always looking for what’s next
• Support paid campaigns and influencer engagement and assist during reputational or crisis comms moments when needed
  
  

What You Bring

• 5–8 years of experience in social media management, ideally in a corporate or B2B environment
• Strong copywriting and content creation skills, with a solid grasp of tone, timing and platform-specific styles
• Experience using scheduling and analytics tools (e.g., Hootsuite, Sprout Social, Buffer)
• Understanding of online reputation management and community moderation best practices
• Creative thinking combined with a data-driven mindset — you know what engages, and why
• Bonus: familiarity with design tools or basic editing skills, plus exposure to social media advertising concepts
  
  

Why Join Probe CX?

• Be the voice of a fast-growing, future-focused brand across Asia Pacific
• Own the strategy and execution of social content in a role that blends creativity and performance
• Collaborate with a passionate and high-performing marketing and communications team
• Work in a flexible, empowering environment with real autonomy and impact
• Grow your career in a company that values innovation, inclusion and continuous improvement
  
  

At Probe CX, we believe that creating the right employee experience is the key to delivering outstanding customer experiences. We empower our people to think differently, grow their careers and contribute to something bigger.

We also know that diversity and inclusion are key to building a high-performing workforce. We actively celebrate our differences and ensure our team members feel welcomed, heard and valued — no matter their background.

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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