Social Media & Customer Support Associate

About The Role

We’re looking for a Social Media & Customer Support Associate to represent WWO across social channels. You’ll be the first line of engagement with our community — answering questions, addressing concerns, and ensuring our brand presence stays positive and professional.

This is not a “social media manager” role — you won’t be creating content or campaigns. Instead, you’ll focus on customer-facing interactions: responding to comments, handling direct messages, resolving issues, and conducting callbacks when needed.

Location: Remote (Global)

Hours: Part-time, 20 hours/week

Compensation: $6/hour, with performance reviews after 30 days

What You’ll Do

• Respond to inquiries, comments, and DMs on Facebook & Instagram
• Handle questions and concerns with empathy and professionalism
• Track down orders or customer accounts when needed
• Make callbacks to resolve order, refund, or account-related concerns
• Log all interactions in our tracking system
• Escalate sensitive or complex cases to the internal team following SOPs
• Protect our brand by managing negative or hostile comments appropriately
  
  

What Success Looks Like

• All customer messages and comments handled during your shift
• Callbacks completed within 24 hours
• Detailed documentation of every customer interaction
• Issues escalated promptly, with no gaps in communication
• Customers feel heard, supported, and valued
• The WWO brand is consistently represented with professionalism
  
  

Required

What We’re Looking For

• 1+ year of experience in customer support, call centers, or social media engagement
• Strong written and verbal English communication skills
• Professional phone presence and customer-facing demeanor
• Comfort using Facebook/Instagram DMs, Gmail, Google Sheets, and basic tools
• Ability to manage follow-ups independently and keep attention to detail
  
  

Nice to Have

• E-commerce or order resolution experience
• Familiarity with refunds/returns processes
• Knowledge of CRM or helpdesk tools (Zendesk, Gorgias, Intercom)
  
  

Why Join Us?

At WWO, we believe in empathy, ownership, and transparency. You’ll be part of a supportive team that values growth and development while making a real difference in how customers experience our brand.

How To Apply

If you’re detail-oriented, empathetic, and ready to be the voice of WWO on social media, we’d love to hear from you. Please send your resume and a short note about your customer support experience.