Social Media Community Manager

Position Title: Social Media Community Manager

Work Arrangements: Remote (within Metro Manila areas only)

Work Schedule: Normal Business Hours

Overview

We’re looking for a Social Media Community Manager who’s passionate about building online communities, sparking conversations, and turning followers into brand advocates. This role will manage day-to-day interactions across all social channels, ensure community satisfaction, and help shape the voice of our brand.

Key Responsibilities

• Serve as the primary point of contact for online community engagement across platforms (e.g., Facebook, Instagram, X, LinkedIn, TikTok, Threads).
• Monitor and respond to comments, messages, tags, and mentions in a timely, engaging, and brand-aligned tone.
• Collaborate with the content and marketing teams to schedule and publish posts that drive interaction and community growth.
• Track community feedback, trends, and sentiment to inform content and brand strategies.
• Manage and moderate discussions to ensure a positive, respectful, and safe environment for all users.
• Identify and engage with influencers, brand advocates, and potential ambassadors.
• Prepare community insights and engagement reports, offering data-driven recommendations.
  
  

Qualifications

• 2+ years of experience in community management, social media, or related roles.
• Strong understanding of platform-specific best practices and emerging trends.
• Excellent written communication and conversational skills.
• Proactive, empathetic, and customer-focused mindset.
• Experience with community management or social listening tools (e.g., Sprout, Hootsuite, Brandwatch, etc.) is a plus.
• Ability to work independently and collaborate with cross-functional teams.
  
  

Nice To Have

• Experience in crisis communication or handling sensitive online issues.
• Background in content creation, copywriting, or brand marketing.
• Familiarity with social media analytics and performance tracking tools.
  
  

Application Process

If you meet the qualifications and are excited to contribute to impactful community online, please submit your resume detailing your project management experience and expertise.

JWay Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.