Social Media Associate (Response Management-Specific)
Raya Clinic
Date: 2 weeks ago
City: Makati City
Contract type: Full time
What You Will Do
- Respond promptly and professionally to all inquiries across social media channels (Facebook, Instagram, TikTok, etc.)
- Provide accurate information on services, pricing, schedules, and company policies.
- Use approved response templates while still maintaining a warm, human tone.
- Escalate complex concerns to the appropriate internal team.
- Track frequently asked questions and report trends to management.
- Maintain a consistent brand voice in all communications.
- Ensure all messages are attended to within agreed response-time targets.
- Strong written communication skills in English and Filipino.
- Experience handling customer inquiries on social media.
- Ability to multitask and respond quickly without compromising accuracy.
- High attention to detail and professionalism.
- Familiarity with Meta Business Suite and other social messaging tools is a plus.
- Willingness to work in shifts, including weekends and holidays if needed.
- Reliable internet connection and quiet workspace (for WFH setup).
How to apply
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