SME Analyst

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of SME Analyst.

Job Responsibilities:

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organized and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
• Prepare and Update Business Contingency Plan (BCP) for Operations Teams.

Job Requirements:

• Need to be a quick learner and interested in a career in banking industry
• Ability to work in a team and also develop good relations with all internal and external stake holders
• Good business communication both written and oral
• Should be able to maintain highest level of client service at all times
• Good Microsoft skills (Intermediate skills required for Excel)
• Basic knowledge of derivative products and financial markets
• To ensure adherence to procedures and policies at all times
• To ensure timely escalation of issues to senior management
• To provide process improvement ideas and also assist in implementation of the same
• To assist in projects and testing of new workflows and tools
• Produce appropriate root cause analysis & follow through to eradicate the causes
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• To ensure full understanding of the products supported by the Clearing and Collateral business
• To take ownership for career development and to show active participation in skill, product and management development

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.