Site Quality Assurance Leader

Site Quality Assurance Leader

Location: San Pedro, CI, BP 1817

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role The Quality Assurance Manager will be responsible for leading, guiding, planning, organizing, developing and controlling all activities of the Quality Assurance function on the site within the business unit’s strategies and guidelines in order to realize short, medium and long term operational goals, whilst complying with customer requirements, rules, laws, and regulations. Responsible for quality, food safety, hygiene, and HACCP of the operations whiles ensuring that specification, policies and standard are effectively implementing and the quality & food safety program (including surveillance, sampling, and monitoring activities) is prioritized
Key responsibilities include

• Contribute with relevant information and proposals from a functional and local perspective to the regional QA strategy
• Translate regional QA strategy into local strategy and plans, and drive implementation in area of responsibility
• Actively participate in setting the local business strategy
• Contribute to the development and Implement Quality Assurance & Food Safety Management Systems QA&FSMS (guidelines, procedures and SOPs) taking corporate Quality Assurance & Food Safety and environmental guidelines together with national legal requirements into considerations
• Manage timely and cost-effective delivery of high QA&FSMS reporting and professional services in the area of responsibility
• Ensure compliance of QA&FSMS audits (E.g. ISO certification) and act as a point of contact for customer audits and perform supplier audits
• Ensure the professional day-to-day delivery of Quality & Food Safety services to internal/external customers; personally intervene in some more difficult quality issues
• Coordinate QA&FSMS activities with the rest of the organization particularly with operations and sales departments
• Ensure full compliance with internal and external rules, regulations and statutory requirements for the financial and business exposure and represent the company externally
• Advise, Coach & Train the organization and external customers about all relevant quality issues in the area of responsibility
• Manage the team ensuring staff are motivated, trained and ready to achieve objectives, in a positive social climate
• Manage human resources planning to achieve short and medium term business results
• Abides by statutory rules and regulations
• Improve the overall efficiency of the department
• Ensures the full implementation of necessary changes in the QA&FSMS regarding procedures, standards, tools, system throughout a change management standard. This includes the documentation and approval of procedures and work instructions, process forms etc. as appropriate
  

• Interprets conditions of services to and handles welfare problems of immediate subordinates in consultation with the Human Resources Department
  

• Manage all project related to QA&FSMS
  

• Lead the QA&FSMS Corrective Action Preventives Actions (CAPA) related to several audits & visits
  

• Support R&D department during new recipe implementation or recipe transfer
  

• Ensure quality and production team development in order to guaranty quality and food safety product compliant to customer needs
  

• Contribute to reduce rework product volume by supporting production team
  

• Reduce customer complaints
  

• Effective management of quality department budget
  

• Optimize FTE and temporally personnel for Quality department
  

• Administers disciplinary action to immediate subordinates in consultation with the Human Resources Department
  

• Identifies the training needs of immediate subordinates and organizes or recommends training for them
  

• Appraises the performance of subordinates
• Performs any other duties that may be assigned by superiors
  

About you

• Have good leadership skills: communication, open mind, not scared to take decisions, team player, thinking end to end, inclusive mindset, proactive
• Knows management tools such as PDCA, problem-solving, DFMEA, DMAIC, 5WHY, Change, and Project Management.
• Be aware of some GFSI Standards and new regulations in food
• Be able to train people and coach
• Be solution-oriented, driven to deliver
• Business mindset and resilient

• A minimum of 5 years post–qualification hands–on relevant working experience in Quality & Food Safety Management System in food industry or in food safety operations leading, 2 years of which must have been in a senior management position

• Ability to handle food safety and hygiene operations of the plant and offer advice
• Make timely decisions on critical issues by assembling the relevant facts and information to support decisions with engagement of other stakeholders and team members when necessary and to take appropriate decisions on his/her own.
• Strong knowledge of the food processing industry, Food Safety Defense and HACCP
• Being customer oriented and easily with them
• Coached and leading the team
• Proficiency in MS Office application – Word, PowerPoint and Excel to a competent standard.
• Excellent communication skills – verbal, written to include report writing
• Knowledgeable in SAP and Maximo applications

• Ability to undertake audits and inspections, assess compliance of the plant or otherwise in relation to food safety and ensure compliance or prevent non-compliance
• Ability to propose courses of action to quality with regional QA manager and is prepared to defend a standpoint in matters of food safety and quality

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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