Shared Services Manager

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary:

The Manager of Shared Services is responsible for overseeing and optimising shared services functions across the organisation. This role carries P&L accountability and is tasked with managing people, processes, and performance to deliver exceptional results. The position requires close collaboration with stakeholders across the APAC region and partnership with the HR team to drive organisational objectives, foster a high-performance culture, and ensure the delivery of innovative and efficient support services.

This role will be based in One Ayala, Makati, Philippines.

Essential Responsibilities (includes, but is not limited to):

Strategic Leadership

• Oversee and manage the overall operations of the Shared Services Center in Manila, ensuring alignment with company goals and objectives.
• Identify opportunities for process improvement, automation, and cost reduction.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.

Financial Management

• Own the P&L for the shared services function.
• Develop and manage budgets, forecasts, and financial plans.
• Monitor and control costs to ensure financial performance.

Team Leadership

• Lead and develop a high-performing team, fostering a culture of excellence and continuous improvement.
• Oversee workforce planning, talent development, and engagement in collaboration with the HR team.
• Ensure processes are optimised, compliant, and aligned with service quality and performance standards.

Service Delivery

• Establish, manage, and monitor SLAs and oversee daily operations to ensure the timely and effective delivery of services.
• Monitor objectives and key results (OKRs) to measure the effectiveness and efficiency of shared services.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Ensure strong relationships with both captive (internal) and external clients to maintain trust and satisfaction.
• Champion the adoption of innovative technologies and automation to streamline processes and reduce costs.
• Stay informed of industry trends, best practices, and emerging technologies to maintain a competitive advantage.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across the APAC region to align service delivery with regional objectives.
• Serve as a key point of contact for business partners, ensuring the alignment of expectations and operational priorities.
• Collaborate with internal stakeholders, including the HR team, to address workforce-related initiatives and strategic planning.

Compliance

• Ensure adherence to relevant regulations, policies, and procedures.
• Stay up-to-date on industry best practices and regulatory changes.
• Identify and mitigate risks associated with shared services operations.
• Develop and implement robust risk management processes.

Ideal Skills, Experience, and Competencies:

• 8-10 years of experience in managing shared services or equivalent operations, with a track record of P&L responsibility.
• Proven experience working with APAC regional stakeholders and cross-functional teams, including HR.
• Strong background in process improvement, automation, and innovation.
• Exceptional leadership and team management skills, with a focus on coaching and mentoring.
• Excellent financial acumen and experience managing budgets and profitability.
• Outstanding communication and stakeholder engagement skills, particularly in a regional or multinational context.
• Strong analytical and problem-solving skills, with a commitment to data-driven decision-making.
• Proficiency in managing complex processes and fostering continuous improvement.

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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