Services Product Manager - IBM Infrastructure Technology Expert Labs

Introduction

IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

IBM Technology Expert Labs delivers world-class services for our clients using IBM Infrastructure technology in each of our engagements with clients.

Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role And Responsibilities

As a Services Product Manager, you will design, build and launch services that are deliver by our Technology Expert Labs teams. Your role is directly linked to helping the team stay ahead and create or refine Service Offerings needed to help clients accelerate the adoption and deployment of IBM technology to address their objectives and challenges. As a change agent, you'll work in collaboration to growth the business thru automation and standardization processes based on proven best practices. In collaboration with a cross-function team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Improving Delivery Processes: Working with the Delivery Consultants and Product teams to optimize processes and resolve services delivery issues.
• Solution Documentation and Sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers.
• Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities
• Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.
• Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.
• Communication: Strong communication skills (written and verbal).
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Pursuing a Bachelors or master’s in business, Innovation or Services/Product Management or any related field in Product Management.
• Strong written communication and presentation skills
• Problem solving and Business Analysis skills
• Ability to work 3 days a week from the office.
  
  

Preferred Technical And Professional Experience

• Track record of high-quality, self-directed, timely execution,
• Attention to detail.
• Technical expertise and ability to communicate, work & build trust with stakeholders
• Experience with Cloud & technology