ServiceNow Senior Business Analyst - Cebu

ServiceNow Senior Business Analyst - CEBU

The role is responsible for leading and driving end-to-end requirements management process in a ServiceNow implementation project. Required to have deep knowledge/experience on the ServiceNow platform and end-to-end functionality of one or more ServiceNow modules.

This role should be a strong communicator, organizer and have excellent people and customer service skills, balanced with technical skills.

Key Deliverables:

• Organise and drive requirements gathering workshops.
• Responsible for capturing, analysis and documentation of business and functional requirements.
• Create a close connect with the client business teams
• Ability to translate business and functional requirements into technical requirements to aid development team
• Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
• Coordinate with both client & development team to make sure requirements are clarified and signed off.
• Coordinate and support UAT
• Develop or contribute to development of job aids and training courses

Desired Experience:

• Bachelor’s degree in job relevant field required.
• Minimum 3-5 relevant years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)
• Experience in IT Service Management processes and tools required
• Experience in requirement analysis and business process re-engineering required
• Prior experience in agile methodologies (experience in product management) preferred
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
• Ability to work both independently and as part of a team
• Demonstrated ability to manage and supervise staff and special initiatives
• Demonstrated integrity, independent thinking, judgment, and respect for others
• Demonstrated leadership, versatility and integrity

Good to have skills:

• Experience in HRSD/GRC/ITOM/SecOps/CSM required
• Nice to have knowledge on Pre-Sales activity
• ServiceNow Certifications

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now!