Technical Support Engineer
Asticom Technology Inc
Key Responsibilities:
End-User Support:
***Provide in-person, remote, support for employees facing issues with desktops, laptops, printers, and peripheral devices. ***Diagnose and resolve technical problems related to operating systems (Windows, etc.) , software applications, and network connectivity.
***Assist in troubleshooting and resolving issues with email clients, web browsers, and othher productivity tools. ***Install and configure desktop hardware and software, ensuring compliance with organizational standards. Hardware and
Software Management:
***Ensure that all IT equipment, including desktops, laptops, and peripherals, are functioning optimally and perform regular maintenance checks.
***Assist with software installation, updates, patches, and upgrades across the organization.
***Maintain inventory of hardware and software assets, ensuring proper licensing and documentation.
Job Qualifications
Experience:
2-3 years of experience in a desktop support or technical support role, with hands-on experience in troubleshooting and supporting desktop systems, hardware, and software.
Technical Skills:
***Strong knowledge of Windows operating systems.
***Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
***Experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc .).
Soft Skills:
***Excellent problem-solving abilities and attention to detail.
***Strong communication skills for both technical and non-technical users.
***Ability to work well under pressure and handle multiple tasks simultaneously.
***Customer-focused attitude and a professional demeanor in all interactions.
***Full-time This role is ideal for a highly motivated IT professional with a passion for troubleshooting and delivering exceptional customer service to end-users.
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