Service Leader - Food & Beverage (Senju Service)
Shangri-La Group
Date: 2 weeks ago
City: Manila
Contract type: Full time
Edsa Shangri-La Manila
Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.
We are hiring for a Service Leader - Food and Beverage (Senju).
As a Service Leader - Food and Beverage (Senju), we rely on you to:
Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.
We are hiring for a Service Leader - Food and Beverage (Senju).
As a Service Leader - Food and Beverage (Senju), we rely on you to:
- Maximize profits, maintain food / beverage / service quality and ensure customer satisfaction
- Ensure guest service levels according to food and beverage brand standards
- Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager’s control.
- Interact and engage with restaurant guests and maintain high quality service standards
- Motivate team members and maintain a high level of team spirit
- Handle guest complaints effectively and professionally
- Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
- Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.
- Has a passion for Food & Beverage
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English (as well as the local language)
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- A self-starter and a team player
- Enjoys being challenged
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