Service Desk Technician (Remote)
BBC Global
Date: 2 weeks ago
City: Davao
Contract type: Full time
We are seeking an experienced Service Desk Technician to join our dynamic team. The ideal candidate will have a strong background in a Managed Service Provider or Help Desk environment and possess comprehensive knowledge of Office 365, Microsoft Windows, and server management. If you are detail-oriented, self-driven, and enjoy providing excellent support while having fun, we want to hear from you!
Key Responsibilities
Key Responsibilities
- Set up and configure new PCs, ensuring all documentation is accurate and complete.
- Provide over-the-phone help desk support to clients, addressing issues and resolving problems efficiently.
- Manage Office 365 environments, including user management and permissions.
- Utilize Connectwise Manage and remote software to assist clients and track support tickets.
- Troubleshoot hardware issues, including memory and hard drive replacements.
- Conduct virus removal and remediation for affected systems.
- Manage users and permissions on servers (Windows Server 2012 and up).
- Maintain and manage Microsoft Office applications (2016, 2019, Office 365).
- Assist with the management of Office 365 SharePoint.
- Support basic networking tasks related to WAN/LAN, IP, and DHCP.
- Perform basic firewall management and troubleshooting.
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- Highly-competitive compensation package
- Internet allowance
- Opportunities for career growth and development
- Fun and healthy working environment
- Minimum 5+ years of experience in a Managed Service Provider or Help Desk environment.
- Proficient in managing Office 365, including user management and basic Intune.
- Strong knowledge of Microsoft Windows 10 and 11.
- Experience with Microsoft Office 2016, 2019, and Office 365.
- Familiarity with server management (Windows Server 2012 and up).
- Solid understanding of standard PC troubleshooting and hardware repairs.
- Proven experience in virus removal and system remediation.
- Knowledge of networking concepts including WAN/LAN, IP, and DHCP.
- Basic understanding of firewall management.
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