Service Desk Specialist

Requirements

Description and Requirements

Position Summary

• Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
• Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues, application outages, telephony problems, logical and physical access permissions, wireless network connectivity failures, malware problems, VDI issues, handheld problems, and other IT related issues.
  
  
  

Additional Job Description

Required Qualifications and Skills:

• Minimum 2-3 years of experience in a Service Desk or IT support role.
• At least 1 year of direct Service Desk experience.
• Intermediate knowledge of Active Directory (Azure) management.
• Understanding of VPN configuration and troubleshooting.
• Proven experience supporting network printers.
• Knowledge of Microsoft Office 365 applications and support.
• Proficiency in Windows operating systems.
• Standard English communication skills, both verbal and written.
• Strong customer service orientation with patience and professionalism.
• Flexibility and willingness to work in a 24/7 operational environment, including nights, weekends, and holidays as needed.
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.