Customer Service Representative - Retail

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People:

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.
  
  

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Job Description

Working Arrangement - Hybrid

Schedule - 8PM-5AM, 12AM-9AM (Mon to Sun) - 2 days off

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Knowing the products inside and out to answer all questions
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• Provide customer service via email/tickets, chat, and calls
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Document all information according to standard operating procedures
• Perform the tasks at the required speed and accuracy to meet the client’s KPI and SLA requirements
• Prioritize tasks to best fit client needs
• Contribute to process improvements on the tasks
• Diligently log all activities.
  
  

Key Skills:

MINIMUM REQUIREMENT QUALIFICATIONS

• Customer service experience is a must
• Very good organization and multitasking skills
• Fast typing skills
• Working knowledge of office equipment and computer hardware and peripheral devices
• Adequate knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Good command of English both oral and written and customer service skills
• Great attention to detail
• Amenable to working onsite
• Amenable to working on a rotational schedule, including weekends, holidays, and night shift
• Ability to work in the intensity of high volume emails, calls, and live chats and capable of upholding the highest quality standards
• Ability to work on holidays and weekends
• Ability to work in a dynamic environment with minimal supervision
  
  

Education And/or Experience

• At least two (2) years in college
• At least (2) years of blended voice and non-voice
  
  

Job Description

Working Arrangement - Hybrid

Schedule - 5PM to 2AM ; 6PM to 3AM ; 7PM to 4AM ; 8PM to 5AM (Mon to Sun) - 2 days off

Job Description

• Provides owners and guests with the best possible service about Enquiries for travel requests, suggestions, and complaints.
• Processing requests for Booking, Cancellation, and Refund.
• Excellent English communication skills are a must.
• Completed atleast2-years in college (any course).
• Travel Industry working experience is a preference, not required.
• Required Skills: Customer Service, Computer skills
• Must be willing to work in shifting schedules including holidays, special days, etc.
• Must be amenable to go back to the office if deemed required by the program.
• Must be residing around Metro Manila.
  
  

Benefits:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner)
• HMO benefits-2 dependents
• Life, accidental death and dismemberment, and total permanent disability insurance
• Career growth opportunities (% of our non-agent positions are filled internally)
• Learning program (Educational support for employees through LinkedIn)
• night differential
• scholarship for your kids (up to 4k tuition reimbursement per school year)- Kumon- To be modified
• Free Psychologist Consultation
• Loyalty Incentives
  
  

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.