Service Desk Analyst

We are seeking an experienced Service Desk Analyst to join our dynamic team. The ideal candidate will have a strong background in a Managed Service Provider or Help Desk environment and possess comprehensive knowledge of Office 365, Microsoft Windows, and server management. If you are detail-oriented, self-driven, and enjoy providing excellent support while having fun, we want to hear from you!

Key Responsibilities:

• Set up and configure new PCs, ensuring all documentation is accurate and complete.
• Provide over-the-phone help desk support to clients, addressing issues and resolving problems efficiently.
• Manage Office 365 environments, including user management and permissions.
• Utilize Connectwise Manage and remote software to assist clients and track support tickets.
• Troubleshoot hardware issues, including memory and hard drive replacements.
• Conduct virus removal and remediation for affected systems.
• Manage users and permissions on servers (Windows Server 2012 and up).
• Maintain and manage Microsoft Office applications (2016, 2019, Office 365).
• Assist with the management of Office 365 SharePoint.
• Support basic networking tasks related to WAN/LAN, IP, and DHCP.
• Perform basic firewall management and troubleshooting.
  
  

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• Highly-competitive compensation package
• Opportunities for career growth and development
• Fun and healthy working environment
  
  

Site Locations:

• Cebu Site - SpaceShare, ANTARA Retail Strip, Lawaan 3 St, Talisay, 6045 Cebu City
• Davao Site - 4F & 5Fr, La Cima Building, JLN, 2, Palma Gil St, Poblacion District, Davao City
  
  

Requirements:

• Minimum 5-7+ years of experience in a Managed Service Provider or Help Desk environment.
• Proficient in managing Office 365, including user management and basic Intune.
• Strong knowledge of Microsoft Windows 10 and 11.
• Experience with Microsoft Office 2016, 2019, and Office 365.
• Familiarity with server management (Windows Server 2012 and up).
• Solid understanding of standard PC troubleshooting and hardware repairs.
• Proven experience in virus removal and system remediation.
• Knowledge of networking concepts including WAN/LAN, IP, and DHCP.
• Basic understanding of firewall management.