Service Delivery Team Lead (Cebu Onsite)

Service Delivery Team Lead - Formal Qualification Training Provided

About Benchmark 365: Benchmark 365 is a leading Australian vendor that takes pride in providing exceptional helpdesk and professional services to Managed Services Providers (MSPs) worldwide. With partners spanning across the US, Canada, UK, Australia, and New Zealand, we empower MSPs to thrive in a fast-paced and ever-changing market.

We are currently looking for a gun Service Delivery Team Lead to join our team. This position will be at the forefront of our technical support operations, responsible for ensuring efficient service delivery, maintaining high-quality standards, and fostering a supportive team environment. You will oversee day-to-day operations, manage team performance, and drive continuous improvement initiatives to enhance service effectiveness and customer satisfaction.

Our employees say:

“Working at Benchmark 365 was like a fire hose of learnings – I picked up more skills in 6 months at the company than I did in years at my previous roles. I feel like I can handle any career challenge!” - Esaias B.

“As for Benchmark, I'm thriving in an environment that prioritizes development and work-life balance, which sets it apart from my previous employer. All things considered, Benchmark stands out due to its dedication to the welfare and advancement of its workforce.” Jamaica

Get Unstuck [And Act Now!]:

Are you stuck in your current role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.

Core Objectives:

Ensure Exceptional Service Delivery: Lead the team with your SDM in providing timely and high-quality technical support to meet customer needs and satisfaction.

Drive Operational Efficiency: Optimize resource allocation and workflow processes to enhance productivity and meet service level agreements (SLAs).

Facilitate, participate in, and contribute to team meetings and huddles with a focus on quality improvement.

Maintain up-to-date knowledge of the Company's product offerings, platforms, integrations, and incoming Partners with a view towards improving service delivery.

Building relationship: Build and maintain strong relationships with partners, clients, and B365 team to align service delivery with business goals and expectations.

Deliver high-quality, comprehensive weekly audit reports on the technical work performed by all technicians, ensuring that standards, accuracy, and efficiency benchmarks are consistently met.

Skills Required:

Degree in Management or relevant experience in team leadership and technical background.

Strong knowledge of technical auditing procedures and quality control methodologies.

Minimum of 3 years of work experience as a team leader or supervisor, preferably in a service-focused setting.

Strong knowledge of service quality metrics and a commitment to achieving high standards.

Excellent communication, problem-solving, and organizational skills.

Excellent IT expertise, including proficiency in Microsoft Windows and Office suites.

Strong people skills, with the ability to guide and inspire a team towards excellent service delivery.

Customer service skills and a proactive approach to service quality improvement.

What’s In Store For you:

· Competitive package, we pay based on tenure/experience.

· Leave Entitlements

· HMO with Dental Coverage

· Paid Certifications.

No more career limits - join the fastest growing professional service team in the managed services industry today.

Note: Apply only when you are from Cebu and willing to go to our onsite office on a daily basis. Our office is located at Philamlife Center Bldg, 8th floor.

If this is you, please feel free to send over your application here in our LinkedIn advertisement or directly upload your CV in this link - http://bit.ly/B365_Careers.

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.