Service Delivery Team Lead

Your Role:

• You take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to (almost, but not quite) impossibly high standards.
• You are as comfortable speaking to partners, team owners, even executives in open forums as you are with discussing a burn-down chart with a team member.
• As a Service Delivery Team Lead in OpsWerks, you’ll be on a team whose mission is to build and improve its partners' most critical cloud and internet services.

Your Qualifications:

You’re an accomplished builder and leader of high-performance technical teams, ready to tackle your next challenge. You have the technical chops to go deep, yet retain the ability to focus on higher-level business and product goals.

You need to be making right decisions regarding business operations and strategies that are being implemented. Things like deciding what existing frameworks need to be improved, what skill sets are required when onboarding a new property because they will constitute the basis on which business is grown.

You should be making wise decisions in team building choices — hire team members, separate with team members, and everything in between.

• Aligns with Opswerks' beliefs, values, mission, and methods
• Minimum 5 years of strategic team leadership and development experience, including attracting, developing and retaining top talent, preferably in any IT-related business or Industry.
• Passion and dedication to the delivery of an unparalleled and consistent customer experience
• Stellar communication skills, both verbal and written, and influencing partners at all levels
• Excellent leadership skills that improve team focus, efficiency, and effectiveness
• Ability to perform robust service management process analysis and recommend solutions
• Prioritize, plan, delegate and execute department strategies, objectives, projects successfully
• Thrives in ambiguous, 24×7 fast-paced environment operating at both strategic and tactical levels
• Strong emphasis on SRE as an engineering discipline with a focus on automation
• Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies
• Comfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when approaches or timelines change
• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or business related field