Service Delivery Operations Associate Manager

Accenture in the Philippines


Date: 1 day ago
City: Quezon City
Contract type: Full time

Job Description


Operations Associate Manager for Voice Account


  • Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.
  • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
  • Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.
  • Works with the Ops Manager in reviewing performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.
  • Initiates and promotes continuous improvement programs across sphere of influence


  • Operations Associate Manager for Content Moderation

    Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.


  • You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


  • Job Qualifications


  • Minimum of 7 years BPO professional experience with 5 years Supervisory position
  • Strong planning skills; able to manage multiple priorities and tasks.
  • Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources.
  • Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.
  • Managing measured productivity of team.
  • Experience managing productivity-driven operation.
  • General knowledge of human resources policies and procedures.


  • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Administration Manager

    Tap Growth ai, Quezon City
    18 hours ago
    Administration and Purchasing Manager to supervise daily support operations of our company and plan the most efficient administrative procedures along with the procurement task. A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently....

    Cobol Developer - Japanese Bilingual

    IBM, Quezon City
    4 days ago
    IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner...

    DE029770-Claims Management Associate

    Accenture in the Philippines, Quezon City
    4 days ago
    ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Claims Management AssociateOVERALL PURPOSE:The Claims Adjudicator is responsible for accurate and timely adjudication of Wellness and Other claims. This may include additional investigation to obtain necessary information (order medical records etc.) to complete the claim review and...