Service Delivery Analyst
Cre8tive Corporate Solutions
Date: 10 hours ago
City: Makati City
Contract type: Full time
Job Title: Service Delivery Analyst
Work Setup: Fully Remote
Join Our Team
Are you passionate about delivering exceptional IT services and making a real impact? We're looking for a Service Delivery Analyst to join our growing team and help drive the efficiency, reliability, and performance of IT operations. If you're a proactive problem-solver who thrives in a collaborative environment and enjoys turning strategy into action, we’d love to hear from you!
What You’ll Do
As a Service Delivery Analyst, you’ll play a key role in supporting and enhancing our IT infrastructure and service delivery processes. You’ll work closely with the Head of Service Management / Service Delivery Manager and collaborate across teams to ensure that our IT services not only meet expectations—but exceed them.
Key Responsibilities
You’ll be part of a forward-thinking IT team that values innovation, communication, and continuous growth. You’ll have the opportunity to work on meaningful projects that make a difference—all from the comfort of your home.
Job Types: Full-time, Permanent
Benefits
Work Setup: Fully Remote
Join Our Team
Are you passionate about delivering exceptional IT services and making a real impact? We're looking for a Service Delivery Analyst to join our growing team and help drive the efficiency, reliability, and performance of IT operations. If you're a proactive problem-solver who thrives in a collaborative environment and enjoys turning strategy into action, we’d love to hear from you!
What You’ll Do
As a Service Delivery Analyst, you’ll play a key role in supporting and enhancing our IT infrastructure and service delivery processes. You’ll work closely with the Head of Service Management / Service Delivery Manager and collaborate across teams to ensure that our IT services not only meet expectations—but exceed them.
Key Responsibilities
- Help execute and improve IT Service Management (ITSM) and governance plans that support our business goals.
- Contribute valuable insights to support strategic IT initiatives and continuous improvement.
- Foster a collaborative and communicative IT environment where teamwork and knowledge sharing thrive.
- Manage end-user devices, ensuring a smooth and efficient user experience.
- Support the development and monitoring of SLAs with both internal teams and external partners.
- Maintain strong relationships with stakeholders through clear communication and consistent reporting.
- Participate in governance activities, change boards, and risk management processes.
- Support budget planning and communicate ITSM strategy in alignment with Bunzl’s mission and values.
- 5+ years of experience in Service Delivery or IT Operations.
- A collaborative mindset and a track record of contributing to high-performing IT teams.
- Strong knowledge of ITSM best practices (e.g., ITIL) and governance frameworks.
- Experience supporting IT strategy, risk management, and process improvements.
- Proven ability to manage vendor and partner relationships.
- Previous experience in regulated business environments is a plus.
- Hands-on experience with Microsoft technologies, including O365, Teams, Azure, Intune, Exchange, and Windows.
- Familiarity with IT service management tools and practices.
- Experience providing change management support to end users.
- Financial awareness and the ability to support decisions through key business metrics.
You’ll be part of a forward-thinking IT team that values innovation, communication, and continuous growth. You’ll have the opportunity to work on meaningful projects that make a difference—all from the comfort of your home.
Job Types: Full-time, Permanent
Benefits
- Paid training
- Work from home
- Day shift
- 13th month salary
- Azure: 3 years (Required)
- Office 365: 3 years (Required)
- Intune: 3 years (Required)
- Microsoft Exchange & Teams: 3 years (Required)
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