Service Delivery Analyst

Job Title: Service Delivery Analyst

Work Setup: Fully Remote

Join Our Team

Are you passionate about delivering exceptional IT services and making a real impact? We're looking for a Service Delivery Analyst to join our growing team and help drive the efficiency, reliability, and performance of IT operations. If you're a proactive problem-solver who thrives in a collaborative environment and enjoys turning strategy into action, we’d love to hear from you!

What You’ll Do

As a Service Delivery Analyst, you’ll play a key role in supporting and enhancing our IT infrastructure and service delivery processes. You’ll work closely with the Head of Service Management / Service Delivery Manager and collaborate across teams to ensure that our IT services not only meet expectations—but exceed them.

Key Responsibilities

• Help execute and improve IT Service Management (ITSM) and governance plans that support our business goals.
• Contribute valuable insights to support strategic IT initiatives and continuous improvement.
• Foster a collaborative and communicative IT environment where teamwork and knowledge sharing thrive.
• Manage end-user devices, ensuring a smooth and efficient user experience.
• Support the development and monitoring of SLAs with both internal teams and external partners.
• Maintain strong relationships with stakeholders through clear communication and consistent reporting.
• Participate in governance activities, change boards, and risk management processes.
• Support budget planning and communicate ITSM strategy in alignment with Bunzl’s mission and values.
  
  

What We’re Looking For (Requirements):

• 5+ years of experience in Service Delivery or IT Operations.
• A collaborative mindset and a track record of contributing to high-performing IT teams.
• Strong knowledge of ITSM best practices (e.g., ITIL) and governance frameworks.
• Experience supporting IT strategy, risk management, and process improvements.
• Proven ability to manage vendor and partner relationships.
• Previous experience in regulated business environments is a plus.
• Hands-on experience with Microsoft technologies, including O365, Teams, Azure, Intune, Exchange, and Windows.
• Familiarity with IT service management tools and practices.
• Experience providing change management support to end users.
• Financial awareness and the ability to support decisions through key business metrics.
  
  

Why Join Us?

You’ll be part of a forward-thinking IT team that values innovation, communication, and continuous growth. You’ll have the opportunity to work on meaningful projects that make a difference—all from the comfort of your home.

Job Types: Full-time, Permanent

Benefits

• Paid training
• Work from home
  
  

Schedule

• Day shift
  
  

Supplemental Pay

• 13th month salary
  
  

Experience

• Azure: 3 years (Required)
• Office 365: 3 years (Required)
• Intune: 3 years (Required)
• Microsoft Exchange & Teams: 3 years (Required)
  
  

Work Location: Remote