Service Associate
RCBC
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Job Summary
- Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
- Willing to be assigned in any following business center/s - Taboan, Cebu Paseo Arcenas,
- Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
- Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
- Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.
- Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
- Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
- Willing to render overtime as needed
- Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
- Acts with sense of urgency and service oriented
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Mgr, Quoting
Ultra Clean Technology,
Cebu City
1 day ago
Job Summary:The Manager of Quoting is responsible for driving regional UCT sites to perform quoting activities to a consistent business process. Effectively meet or exceed annual operating plans goals and objectives by setting and monitoring data/results through a regularly scheduled governance system.This may be a regional, or specific product type (assembly or weldments or other) function and requires working with...
Content and Data Coordinator - For Pooling
GoTeam,
Cebu City
2 days ago
Don't just find a job, build a future-proof career.We're calling on 100,000 Filipino professionals to lead the AI revolution.We believe in the power of Filipino talent to transform our nation's economy. This is our investment in our own.Get your FREE AI Certification!This is part of our GoTeam learning movement, created to empower and equip our fellow Filipinos for the global...
MANAGER, OPERATIONS
Qualfon,
Cebu City
3 days ago
Role MANAGER, OPERATIONSJob SummaryManage the operations ensuring the results of themetrics set by the clients.Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectationsPerformance Metrics (among others)Scorecard (Client)QualityAdherenceTurn TimesThroughputAnalyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achievedFGD (Focus Group Discussions) to help identify and address concerns from all...
