Senior Systems Escalation Engineer

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for a Senior Systems Escalation Engineer, who specializes in PowerShell scripting, Linux Bash scripting, and server/workstation troubleshooting.

The ideal candidate will also take a proactive approach in addressing vulnerabilities across Windows and Linux environments, crafting and implementing remediation plans to ensure system security.

This is an onsite role.

What you will do:

Key Responsibilities:

• Scripting and Automation:
• Develop, maintain, and optimize PowerShell scripts for Windows environments and Bash scripts for Linux systems to automate administrative and operational tasks.
• Troubleshooting:
• Diagnosing and resolve complex issues related to server and workstation patching, ensuring minimal downtime and quick recovery.
• Provide advanced-level technical support for both Windows and Linux systems.
• Vulnerability Management:
• Perform vulnerability assessments across Windows and Linux platforms to identify security risks.
• Create and implement vulnerability remediation plans to address identified risks promptly and effectively.
• Collaborate with IT and security teams to track remediation progress and ensure compliance with organizational policies.
• Patch Management:
• Analyze, test, and deploy patches for servers and workstations, addressing both functional and security requirements.
• Establish best practices for patching processes to reduce system vulnerabilities and enhance performance.
• Documentation:
• Prepare detailed documentation, including scripts, troubleshooting guides, vulnerability reports, and remediation action plans.
  
  

Who you are:

• 7+ years of relevant experience in scripting, troubleshooting, and vulnerability remediation.
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent work experience).
• Strong experience in PowerShell and Bash scripting for automation and troubleshooting purposes.
• In-depth knowledge of Windows and Linux systems, including server and workstation environments.
• Expertise in vulnerability assessment methodologies and tools (e.g., Nessus, Qualys, OpenVAS).
• Experience with patch management tools and techniques in enterprise environments.
• Ability to analyze system logs and provide actionable insights for remediation.
  
  

Bonus points if you have:

• Excellent communication skills to work with cross-functional teams and present findings to stakeholders.
  
  

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Love Your Job, Share Your Technology Passion, Create Your Future Here!