Senior Support Engineer

Permhunt


Date: 1 week ago
City: Remote
Contract type: Full time
Remote
About The Role

Our client, a pioneering storage software company, is seeking a Senior Support Engineer to join their global support team. This role focuses on providing expert technical support for customers using the companys custom Linux-based storage software, primarily utilizing ZFS and Ceph. As a Senior Support Engineer, you will assist customers with setup, troubleshooting, and optimization of storage solutions, while also participating in technical research and contributing to the companys technical content.

Key Responsibilities

  • Technical Research & Testing: Lead technical research projects, including testing and implementing new software features for customer applications.
  • Technical Content Development: Create and publish technical articles on storage technology and solutions, contributing to the companys blog and knowledge base.
  • Customer Support: Manage support tickets via Zendesk, providing in-depth assistance with system setup, troubleshooting, and customer inquiries. Guide customers through Quantastor installations, system upgrades, and optimal setup configurations.


Preferred Skills & Experience

  • Storage Systems Expertise: Extensive experience with storage technologies, especially ZFS, Ceph, NetApp, Cloudian, Scality, and OpenZFS.
  • Backup & Surveillance Software: Proficient with tools like Veeam Backup, Milestone Video Surveillance, and Dalet Media Asset Management.
  • Virtualization & System Management: Hands-on experience with VMware, Proxmox, and Veritas Software.
  • Support Platform Proficiency: Skilled in using Zendesk or similar ticketing platforms to manage customer support interactions.
  • Development Mindset: Background in engineering, allowing you to contribute product improvement and feature development suggestions.


Ideal Candidate Profile

  • Proven experience in storage systems and technical support, with a software engineering background that supports both customer support and product enhancement.
  • Strong troubleshooting skills, a customer-oriented approach, and proactive in identifying ways to improve service and support processes.

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