Senior Service Desk Analyst - For Pooling

Position Description

Level 1 Service Desk Analyst with at least 3 years of experience directly in Service Desk.

Senior position requires excellent customer and technical skills with proven track record.

Attention to ticket handling and quality.

Technical skill, customer handling skills

Your future duties and responsibilities

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical
  
  

thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer

satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system
  
  

professionally and with speed, accuracy and proficiency.

• Produces quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• Perform other duties as assigned.
  
  

Required Qualifications To Be Successful In This Role

• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field
• At least 2-5 years of experience in Service Desk, Helpdesk or Technical Support.
• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
  
  

Only Candidates' Applications Meeting Minimum Qualifications Will Be Processed.

Successful candidates will enjoy these benefits when they join CGI:

• Career Development
• Multicultural Interaction
• Hybrid Work Setup
• Laundry Allowance
• Rice Subsidy Allowance
• Uniform Allowance
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.