Senior Patching Engineer

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for a Sr. Patching Engineer, who will work on incidents and requests related to patching. They will be focusing on patching both Windows and Linux-based operating systems, and other technologies.

In this role, the successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

This is a Hybrid role for employees commutable to ECI's India (Philippines) office

What you will do:

• Manage and deploy Windows updates and security patches to servers and workstations using ConnectWise Automate and SCCM.
• Manage and deploy Linux patches and updates using appropriate tools and methodologies (e.g., yum, apt, zypper).
• Develop and maintain patching schedules and procedures for both Windows and Linux systems to minimize system downtime and ensure business continuity.
• Thoroughly test patches in pre-production environments to identify and resolve potential conflicts or issues before deployment to production systems.
• Monitor patch deployment progress and verify successful installation across all platforms.
• Troubleshoot and resolve Windows and Linux patching issues, including failed installations, conflicts, and performance problems.
• Maintain accurate records of patching activities, including patch versions, deployment dates, and affected systems (Windows and Linux).
• Collaborate with other IT teams to coordinate patching activities and ensure minimal disruption to business operations.
• Stay up-to-date with the latest security vulnerabilities and patches released by Microsoft, Linux distributions, and other vendors.
• Proactively identify and report potential security risks related to unpatched systems (Windows and Linux).
• Contribute to the development and improvement of patching processes and procedures for all supported operating systems.
• Provide technical support and guidance to other IT staff on patching-related issues for both Windows and Linux.
• Document troubleshooting steps and resolutions for common patching issues across all platforms.
• Create reports on capacity and compliance for patching
• Work on P1/2 incidents as required
• Develop internal SOPs and standards for patching operations
• Timely compile specific reports based on different metrics if required
  
  

Who you are:

• Candidate should have 8+ years of total experience in technology
• Minimum 5 years patching.
• Proven experience as a Patching Engineer or similar role, with a focus on mixed Windows and Linux environments.
• Strong understanding of Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022) and desktop operating systems (Windows 10, Windows 11).
• Strong understanding of Linux operating systems (e.g., RHEL, CentOS, Ubuntu, Debian, SUSE).
• Hands-on experience with ConnectWise Automate for patch management and automation.
• Proficient in using SCCM (System Center Configuration Manager) for patch deployment and management.
• Excellent troubleshooting skills in Windows Server and Linux environments, including identifying and resolving patching-related issues.
• Knowledge of Microsoft patching methodologies and best practices.
• Knowledge of Linux patch management tools and best practices.
• Understanding of security vulnerabilities and patch management principles across platforms.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.
  
  

Bonus points if you have:

• Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP
• Experience with patching technologies and methodologies
  
  

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

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