Customer Service Administrator
Canon Business Services ANZ
Date: 2 weeks ago
City: Taguig
Contract type: Full time

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
Essential Duties
The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
Essential Duties
The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
- Digital Cameras
- Digital Video Cameras
- Printers
- Faxes and Scanners
- Calculators
- Binoculars
- Accessories and consumable items
- Adhere to the program's Standard Operating Procedures
- Identify customer's concern/s and provide available resolution using the programs' tools.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Adhere to Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service skills.
- Update the system tools with the details of each call transaction in accordance with the quality guidelines.
- Regularly stay updated with the latest product knowledge using available resources.
- Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation.
- Create a positive impression of Canon whenever interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Adhering to all company policies and procedures.
- Willingness to be cross-trained to other LOB process in case a need to support other LOB arise.
- With at least a high school diploma.
- 6 months or more full-time call handling experience.
- With email or chat handling experience is an advantage.
- Must be amenable to work onsite (McKinley Hill, Taguig).
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Data Analyst III
DB Schenker,
Taguig
15 hours ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.Specific...

People Development, Training and Recruitment Officer
Megaworld Corporation,
Taguig
2 days ago
Screen, interviews and evaluates applicants for the sales agent position.Assisting new employees with enrollment procedures.Responsible for obtaining, recording and interpreting human resources information within the company.Submit documentation requirements (Sales Agency Contract, appointment letter, allowance memo and hiring memo) for new hire and active agents to the Human Resource Section to facilitate payroll requirements.Organize the filing system of the 201 files...

Technology Architect (Customer Interaction Tribe)
Globe Telecom,
Taguig
3 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Customer Interaction Tribe is looking for a Solution Architect with a strong software development and full-stack engineering background.This tribe focuses on customer-facing...
