Senior Operations Manager
IntouchCX
Date: 18 hours ago
City: Cebu City
Contract type: Full time
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About The Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will…
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About The Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will…
- Ensure proper planning, staffing, and direction of operational functions
- Review team performance daily to ensure optimal production is reached
- Ensure proficient training and staff development is achieved across all teams
- Develop and execute motivational incentives on the floor
- Be responsible for ramp-up drives and goals
- Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
- Create action plans for continuous improvement
- Ensure Service Level Agreements are met with optimum quality & service
- Authorize and coordinate staffing schedule changes
- Participate in partner calls and meetings
- 5 to 7 years of management experience in the call center industry
- A post-secondary diploma or degree with a major in Business
- Client relationship management experience
- Experience with managing budgets and understanding statistics
- Experience maintaining and developing operational statistics, financial management information and results reporting
- Excellent communication skills, both verbal and written
- Above average organizational and time management skills
- Ability to work under tight deadlines
- Ability to implement change and innovation
- Ability to communicate with various positions and departments
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Trust Center Officer
RCBC,
Cebu City
20 hours ago
Job SummaryTo develop and grow the overall trust business in the region of assignment that will lead to increase in AUM and trust income of the TIG, as well as maintain relationship with clients and branches for long-term business retention and client satisfaction.How will you contribute?Leads the generation of trust sales volume from the branches in the region of assignment...
Finance Services Senior Analyst - Financial Reporting
QBE Insurance,
Cebu City
1 day ago
Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee the processing, analysis, and reporting of financial transactions, budgeting processes, financial planning, analysis, and management accounting activities. This includes providing leadership, direction, and coordination of operational activities, ensuring accuracy and consistency of accounting and reporting activities, and supporting compliance with IFRS standards. Additionally, the role involves...
.NET Software Engineer (Mid-level)
AMCS Group,
Cebu City
3 days ago
We are seeking experienced Software Developers to join our Engineering team where you will have the opportunity to work with a highly skilled team of professionals. This role provides substantial opportunity for career growth in a fast-paced SaaS environment. If you are looking to take your career to the next level, this position may be for you.Sustainability that means businessWho...
