Senior Operations Manager

Job Description

We are seeking a highly motivated and experienced Senior Operations Manager to oversee the day-to-day operations of our growing organization. The ideal candidate will be a strategic thinker with a proven track record of success in managing complex operations and leading teams to achieve exceptional results.

Responsibilities:

• Develop and implement operational strategies that align with the company's overall goals and objectives
• Oversee and manage all aspects of daily operations, including production, logistics, quality control, and customer service
• Lead and mentor a team of operations professionals, providing guidance and support to ensure their success
• Optimize operational processes to improve efficiency, reduce costs, and enhance customer satisfaction
• Analyze operational data to identify trends, opportunities, and areas for improvement
• Develop and implement contingency plans to mitigate risks and address challenges
• Collaborate with other departments to ensure smooth cross-functional operations
• Maintain strong relationships with key stakeholders, including customers, vendors, and partners

Qualifications:

• Bachelor's degree in business administration, operations management, or a related field
• Minimum of 5 years of experience in a Senior Operations Management role
• Proven track record of successfully managing complex operations and leading teams
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in BPO Management or any related field
• Experience in a start-up or high-growth environment
• Certification in Lean Six Sigma or other quality improvement methodologies (is a plus/advantage)