Senior Operations Associate (Reconciliation)

Maya


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time

Overview:

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.



What you will be doing:

  • Aftersales Fulfillment
  • Adjustments and Reconciliation
  • Risk and Compliance
  • Stakeholder Communication
  • Process Improvement



What we are looking for:

  • Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
  • Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or posttransaction support.
  • Exposure to financial adjustments, exception handling, and documentation preparation.
  • Familiarity with operational risk controls, SLA management, and reconciliation tools.


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