Senior Manager Sales Operations - BPO

Overview:

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary interface of clients and maintains cordial and effective working relationships with them. Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams. Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.

Minimum Qualification:

• Atleast 2 years as an Operations Senior Manager
• Collective experience of 5 years in Sales & Retention. Either Telco, Financial, Travel domains for as long as the LOBs are Sales & Retention related
• Have handled more than 300 headcount