Process Improvement Associate I

Job Description

Join our team and play a pivotal role in driving efficiency and innovation.

As a Process Improvement Associate I within OEO, you will be responsible for creating solutions that enhance business processes using low code/no code tools.

OEO provides Home Lending with innovative tools to better serve customers, guides employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support.

The Process Improvement Associate I – 601 is responsible for creating solutions that enhance business processes using low code/no code tools. Key responsibilities include reviewing business requirements, assisting in project management, participating in configuration and design, conducting application testing, and managing client relationships. The role also involves maintaining scalable solutions, creating executive presentations, and customizing reports for data-driven decision-making.

Job Responsibilities

• Review and understand business requirements and determine feasibility of development
• Assist in project management, supporting the delivery cycle of the project
• Participate in the end-to-end configuration process including conceptualization, design and development
• Conduct application testing to validate functionality and performance
• Manage internal client relationships between the business, finance, key stakeholders, and solution users
• Maintain support for internally built solutions ensuring scalability and robustness
• Create executive-level presentations and status updates provided to clients and stakeholders
• Customize reports to provide insights and support data-driven decision-making
  
  

Required Qualifications, Capabilities And Skills

• Bachelor’s degree or college level required, with at least 2 years of hands-on experience in solution development using Microsoft Power App or similar workflow applications for external applicants.
• Internal applicants must have at least 1 year of applied experience in workflow application development platforms such as Microsoft Power App or equivalent.
• Demonstrated proficiency in Microsoft Office applications.
• Excellent oral and written communication skills.
• Proven ability to deliver high-quality results within tight deadlines.
• Strong analytical skills, logical reasoning, and problem-solving capabilities.
• Analytical Thinking: Systematically organizes, compares, and evaluates information to identify key insights.
• Communication: Effectively conveys complex financial concepts and calculations to management and stakeholders.
• Problem Solving: Distinguishes between symptoms and root causes to address issues effectively.
• Project Management: Leads or actively participates in projects, supporting design, programming, analysis, testing, and implementation.
• Relationship Building: Practices strategies to strengthen and maintain productive relationships, managing client expectations both internally and externally.
  
  

Preferred Qualifications, Capabilities And Skills

• Demonstrated expertise in the home lending/mortgage lifecycle, with hands-on experience designing and developing solutions using SharePoint Online and Power Platform (Power Apps & Power Automate).
• Skilled in building canvas and model-driven apps in Power Apps, including UI/UX design and implementing business logic through formulas and expressions.
• Proficient in designing and automating workflows in Power Automate, as well as migrating InfoPath and SharePoint Designer solutions to the Power Platform.
• Experienced in integrating data sources such as SharePoint, Dataverse, and Excel, and utilizing advanced Power Platform features like AI Builder, Power Virtual Agents, and custom connectors.
• Familiar with Microsoft Teams integration, JIRA story creation, Confluence and SharePoint management, and data mining/transformation tools (e.g., Alteryx, Trifacta, SQL, Oracle, Toad, Visual Studio).
• Applies best practices for solution design, performance, security, and maintainability throughout the software development life cycle.
• Core competencies include collaboration, strategic thinking, adaptability, growth mindset, and strong presentation skills for engaging senior management and stakeholders.
  
  

Internal Application Eligibility Requirements

Tenure

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Performance

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.