Senior Manager - Innovation

Concentrix


Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Job Title:

Senior Manager - Innovation

Job Description

  • Innovation Leadership
  • Strategic Visibility
  • Process Optimization
  • Best Practices and Training
  • Drive, deliver, and deploy various Innovation Initiatives
  • Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
  • Provide end to end assessments and customer journey map to streamline the process and propose the

applicable automation tools and process improvement

  • Lead ideation sessions with the account and co-innovation with the client
  • Replicate best practices applicable to the account
  • Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of

any Hypercare status

  • Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma

Location:

PHL Quezon City - Tera Tower 16th Floor

Language Requirements:

Time Type:

Full time2025-07-01

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