Renewal Manager

General Summary:

Renewal Manager responsible for managing the renewal process for our existing and potential partners, ensuring their continued satisfaction, retention, and timely renewals of agreements. This role works in partnership with the cross-functional teams to build and maintain strong relationships with their assigned partners to drive successful renewals and maximize revenue growth.

Essential Duties and Responsibilities:

• Provides support to the Growth teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages the end-to-end renewal process, including contract negotiations, pricing discussions, and timely execution of renewal agreements
• Builds and maintains strong relationships with key stakeholders within partner organizations, understanding their business needs and ensuring their ongoing satisfaction • Collaborates with the Account Management team to develop strategic account plans, identifying opportunities for upselling and cross-selling during the renewal process
• Provides accurate and timely forecasting and reporting on renewal metrics, highlighting risks and opportunities to senior management
• Serves as the primary point of contact for partners during the renewal process, addressing any concerns or issues promptly and effectively
• Collaborates with Legal and Finance teams to negotiate contract terms and conditions, ensuring compliance with company policies and guidelines
• Identifies opportunities to increase revenue through contract expansions, upgrades, and add-on services, working closely with the Sales team to drive upsell and cross-sell initiatives
• Continuously evaluates and improves the renewal process, implementing best practices and automation tools to streamline operations and enhance customer experience

Knowledge, Skills, and/or Abilities Required:

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong negotiation and contract management skills
• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
• Results-oriented with a track record of meeting or exceeding renewal targets
• Attention to detail and strong organizational skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• Preferred: experience in renewal management, account management, or customer success roles within the MSP or SaaS industry

Working Conditions:

• Onsite/Hybrid/Remote depending on location