Senior Manager, Global Total Rewards Administration

Job Summary: As a Senior Manager, Global Total Rewards Administration, you will be responsible for ensuring the accurate and timely delivery of the administration, analysis, and continuous improvement of global total rewards processes. This role plays a critical part in ensuring the effective and efficient delivery of compensation, share plans, benefits, and recognition programs across the Total Rewards (TR) organization. The manager will collaborate with various teams including HR, payroll, finance, external vendors, and across peers to ensure delivery of TR programs are accurate, timely, compliant with regulatory requirements, and meet the needs of our customers. They will have people management responsibility for the delivery and development of a team of approximately 8 employees made up of TR Consultants. 

Key Responsibilities Can Include

• Accountable for people management including fostering a collaborative and inclusive work environment, developing team members, and managing performance.
• Accountable for the day-to-day execution by their team of TR operations as assigned including base salary, variable compensation, benefits, share plan delivery and recognition.
• Ensure accurate data entry and maintenance within HR systems and other relevant platforms.
• Coordinate with TR Operational Effectiveness Directors to identify and implement process improvements and automation of manual work.
• Work with other team managers and Senior Managers to allocate resources as appropriate to ensure all global TR administration work is completed with excellence.
• Has accountability for ongoing activities, may lead processes or project steps within a broader project
• Conduct reporting and data analysis to support compensation and benefits decision-making.
• Work across TR Operations to support global delivery, and to identify opportunities to grow and develop their direct reports.
• Develop and generate reports on TR metrics as required by partners and customers.
• Identify trends and provide insights to support strategic initiatives and continuous improvement – sharing ideas across the team to generate improved best practices globally.
• Identify and analyze process outliers and issues through comprehensive reviews of data. Collaborate with cross-functional teams to determine root causes and implement corrective actions within standard operating procedures, continuously enhancing our best practices.
• Collaborate with leaders on Payroll team to make sure compensation, benefits and time & attendance related data are smoothly processed via payroll inputs. Responsible to ensure Pre-Payroll input are timely and accurate, including but not limited to new hires, leavers, health/life insurance inputs, salary changes, etc.
• Suggest actions that can improve current total rewards processes, follow legislation changes in assigned countries, share insights, and take part in projects and activities related to Operation Excellence.
• Support audits and compliance reviews by providing accurate and timely information.
• Identify opportunities for process enhancements to improve the efficiency and effectiveness of total rewards programs.
• Implement best practices and streamline workflows to optimize total rewards operations.
• Provide guidance and support to HR teams and employees regarding total rewards programs and processes.
• Ensure process documentation and training materials are maintained and up to date for total rewards processes.
• Coordinate with external vendors to ensure smooth delivery of benefits and other total rewards services.
• Oversee vendor delivery (as assigned) and monitor performance against agreed-upon service levels. Escalate to senior leadership if delivery failures are not being properly addressed.
  
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Demonstrated commitment to ethical practices and integrity in previous roles.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis and reporting tools, including Excel and other relevant software.
• Demonstrated organization skills, ability to meet deadlines, and teamwork.
• Excellent communication and interpersonal skills with an emphasis on honesty and transparency.
• Ability to work in a fast-paced, global environment.
• Knowledge of Retirement principles and practices.
  
  

Skills

Total Rewards; Accountability; People Management; Stakeholder Collaboration; Adaptability

Annual Incentive Reference Value Percentage:15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.