Senior Manager - Dealership
Cartrack
Date: 3 days ago
City: Makati City
Contract type: Full time
Job Introduction
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Manage the dealership-sales team by setting service standards and ensuring KPIs are met
- Ensure strong and clear coordination between departments for minimal resolution times
- Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
- Identify and implement new strategies for increasing sales, customer satisfaction, and retention by going above and beyond expectations
- Resolve managerial level customer grievances or special requests
- Daily/weekly/monthly reporting for management review.
- Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.
- Must be a graduate of Bachelors' Degree; Business or Marketing preferred, but not required
- Minimum of 5 years' experience in Sales within automotive or SAAS industry, experience in a similar industry is an added advantage;
- With at least 3 years of solid experience in leading a team of sales associates/consultants.
- Background in stakeholder and client management.
- Excellent written and verbal communication skills
- Proficient in English
- Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.
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