Senior Healthcare Support Specialist

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Senior Healthcare Support Specialist to support our client based in the US.

What's in it for you?

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

15K Sign-On Bonus

25% Night Differential

Annual Merit Increase

What is the job?

The Senior Healthcare Support Specialist is responsible in supporting healthcare providers by accurately documenting patient encounters, assisting with chart preparation, and ensuring the smooth flow of information during appointments and wound rounds. The ideal candidate will have a background in wound care, strong knowledge of medical terminology, and experience in real-time scribing via audio or Zoom calls.

Responsibilities:

• Prepare patient charts before scheduled appointments, ensuring all necessary information is available for healthcare providers.

• Assist healthcare providers by scribing real-time information during appointments or wound rounds via audio or Zoom calls, accurately documenting clinical information and treatment plans.

• Take down real-time information during patient encounters, ensuring thorough and accurate documentation of pertinent clinical details.

• Provide support in patient registration and scheduling, ensuring all necessary administrative tasks are completed efficiently.

• Maintain confidentiality and adhere to HIPAA and PHI requirements at all times.

• Collaborate effectively with healthcare providers and other team members to ensure the delivery of high-quality patient care.

Qualifications and Requirements:

• Experienced in scribing real-time information during the scheduled appointment or wound rounds via an audio or zoom call.

• Typing speed of at least 40 words per minute (wpm).

• Strong understanding of medical terminology and ability to accurately transcribe clinical information.

• Understanding of HIPAA and PHI requirements.

• Clear and coherent in both written and verbal communication skills, with the ability to work effectively with sensitive and confidential material.

• Ability to work accurately and attend to details while responding to multiple work demands.

• Ability and willingness to work with a diverse staff and patient population.

• Strong problem-solving skills and a collaborative team player.

• Handle multiple demands and work effectively in a fast-paced environment, demonstrating flexibility with schedules and training.

• Work independently with minimal supervision, demonstrating strong problem-solving skills and attention to detail.

• Communicate effectively in English, both orally and in writing, with a high level of comprehension and accuracy.

• Demonstrate proficiency in MS Office Word, Excel, PowerPoint, Outlook, and Electronic Medical Records (EMR) systems.