Senior Executive Assistant (MER - 05142025 - FTSEA)

RippedBoxStation


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Position: Senior Executive Assistant

Number of hours: 40 hours/week

Schedule: Barcelona, Spain (PST equivalent)

Tasks required:

  • Daily morning (CET) call with client to:


give update/receive tasks also

set priorities for the day/week/month

to ask questions and

give and receive feedback.

This call is “chaired” by the EA and careful preparation is required

Hands-on approach:

  • Prepare a detailed call agenda and talking points
  • Maintain a running log of tasks, deadlines, and client preferences
  • Follow up promptly after each call with summaries and action plans
  • Respond promptly and professionally to customer inquiries via live video chat, email, phone, and social media DMs
  • Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction
  • Use CRM systems to track tickets, customer history, and resolutions
  • Make and receive calls using cloud phone systems, particularly OpenPhone
  • Assist customers with basic troubleshooting for our mobile apps (iOS and Android)
  • Escalate technical issues to relevant departments as needed
  • Monitor and manage support queues to ensure timely follow-ups (What does this mean and how is it done?)
  • Create or update support documentation as necessary
  • Ensure SLAs (Service Level Agreements) and KPIs are met
  • Collaborate with other team members for seamless customer support coverage
  • Provide feedback on tools, workflows, or customer pain points for continuous improvement


Requirements:

  • Excellent communication skills oral and written in English and Spanish (non-negotiable)
  • Proven experience in executive assistance (navigating personal and professional issues)
  • Iron-clad Discretion
  • Experience using cloud phone systems, especially OpenPhone
  • Ability to troubleshoot basic app issues on both Android and iOS and Apple Mac
  • Strong multitasking and organizational skills
  • Self-starter who can work independently and take initiative (non-negotiable)
  • Is not afraid to ask questions. Knows who/when to ask.
  • Reliable internet connection and a quiet workspace


Work Schedule:

  • VA #1: 10 AM 2 PM (-4 hour shift) FOR STARTERS
  • Note: No work required on official European holidays

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Amazon Account Manager - Remote

Sitruna - Amazon Experts , Remote
34 minutes ago
We're looking for a skilled Account Manager based in the Philippines to manage and grow our Amazon client accounts.The ideal candidate will have a strong background in account management, a deep understanding of Amazon's marketplace, and excellent communication skills. You'll be responsible for building client relationships, managing projects, and delivering exceptional results. You are a proactive, organized, and target-oriented individual...

Operations Specialist I

Omni Channel Solutions, Remote
6 days ago
Omni Channel Solutions is seeking a motivated, driven individual to support our e-commerce team. The ideal candidate is organized, proactive, and collaborative, with strong ownership and prioritization skills. Key responsibilities include bookkeeping and deduction reporting, Amazon shipment processing and reconciliation, product listing optimization, and sales and inventory data analysis. The role also involves supporting supply chain strategies, maintaining communication with...

Risk & AI Manager - Customer Success

Feedzai, Remote
1 week ago
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers...