Senior Customer Success Specialist - 12 Month Contract - Australian Saas Company

Me, my team, my company, Compono.

Compono is for the individual and the organisation, building a world of work beneficial to all.

Compono provides transformative solutions in organisational design, smart hiring, learning and development, alongside competency frameworks and certification, all aimed at enhancing your work and success.

We offer a range of products designed to meet organisational needs:

• idibu - A leading job multi-poster platform that centralises application management into a client's recruitment workflow.
• Platform: Engage, Hire and Develop - Empowering HR and business leaders with strategic organisational design and people insights, intelligent hiring, plus learning and development - to transform how you work and succeed.
• Certified Skills - A modern cloud based education and certification platform, creating reliable assessments against competency frameworks.

At Compono, we foster a collaborative and innovative environment where team members thrive and organisations achieve their goals.

Founded and headquartered in Brisbane, Australia, Compono operates globally with a talented team working across eight different countries.

About the Role

For this role we are only considering applicants located within the Philippines who would work 100% remote and engage with us on an ongoing 12 month contract basis.

This Senior Customer Success Specialist role will join an existing team within idibu, where you will be managing a selection of our Enterprise/Recruitment agencies within Australia and New Zealand, with some located throughout Asia - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Under the direction of the Senior Manager - Customer Success and Support covering a range of idibu SaaS products, you will be responsible for:

• Product Knowledge: You will be able to easily learn and pick up an expert understanding of all products in the Compono portfolio to demonstrate strong product and business expertise of Compono’s product suite.
• Customer Care: Provide quality first point of contact for customers who are utilising Compono products and assist them in getting the maximum out of the products and programs.
• Tooling and Integrations knowledge: Understand high level technologies that impact the usage of Compono products and help to interpret feedback from the Customer.
• Expand Usage: Work with the Customers to identify other areas of their business that could use Compono products and programs, with a focus on expanding their usage. Liaise with relevant sales people to communicate upsell opportunities.
• Customer relationship: Develop and maintain strong customer relationships. Working closely with the Customer to understand their business, how they intend to use the Compono suite of products, to ensure the customer meets their business goals.
• Onboarding and Reporting: Responsible for hosting onboarding sessions with our customers post sales process. Providing accurate reporting to our clients on their usage and other insights.

About you

We are looking for a strong communicator with a business mindset and commercial acumen to have successful client conversations about contract renewals, costs and return on investment.

You will be in your element in a fast paced, agile environment, where you can help out wherever you can and have the ability to contribute to continuous process improvements.

To help you achieve this, you will have:

• 5+ years of experience in a Customer Success or Account Management position
• Experience and strong knowledge of a SaaS based environment
• Background in recruitment is advantageous
• Strong organisation skills
• Ability to learn then utilise various technology applications
• B2B and B2C experience
• Customer focused with ability to engage with clients and achieve mutual goals
• Experience building relationships and partnerships with key decision makers
• Ability to identify gaps and opportunities to upsell to existing customers
• Proven strength in writing quality business documentation
• An autonomous person who can be self motivated and committed to getting the job done.
• A can-do attitude.
• Strong communication skills (written and verbal)

If you meet a number of the requirements (and not all), we encourage you to submit your application.

Why join Compono?

We are a tech scale-up, but we know what it takes to build a successful business. Our rapid growth and expansion is supported and underpinned by high profile investors. We’ve built our technology and products from the ground up using best practice approaches.

Visit compono.com and idibu.com for more information.

This is your unique opportunity to join a company in its high growth stage. More importantly, be part of an environment where everyone is valued, where you are encouraged to generate your own ideas, have an impact on decisions, and own your areas! We are passionate about what we do but always with a close eye on work life balance. Join a team that is inclusive of all differences, celebrates successes and always continuously learns!

• We work with your version of flexibly working
• ESOP options
• A culture built on trust and empowerment
• Be part of one of Australia’s fastest-growing HR SaaS scale-ups

We live and breathe our core values, and they guide the way we work:

• Flexible Thinkers
• Elevate Each Other
• Serve with Passion
• Own Our Actions
• Forever Curious
• Strive For Excellence

Come work with an amazing group of diverse team members before it is too late!

How to Apply

We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below:

https://candidate.compono.com/l/314RQwBHY9

This profile will help us to better understand who you are; the types of skills and work experience you have, the qualifications you hold and the work preferences and expectations you have. Completing this profile will also help you understand more about us and whether you think Compono is a good fit for you.

Please contact Radhika Kantaria at [email protected] if you require further details.

We’ve created an environment built on honesty, openness and inclusiveness. We pride ourselves in providing equal opportunities to everyone regardless of race, origin, religion, gender identity, sexual orientation, age or disability status. We promise to do our best to accommodate everyone’s reasonable diverse needs to the best of our ability. If you have special needs and require assistance with your application, please reach out to [email protected].