Senior Customer Success and Support Specialist - Min. 12 month Contractor Opportunity with view for further extensions - Fully Remote

Do you enjoy working independently and remotely yet being part of a small, supportive global team? Like problem solving and working with customers in a fast paced environment? Well, read on…

About Compono: Empowering People Decisions That Stick

At Compono, We're More Than Just a Tech Company. We're Trusted Partners For Businesses And People Leaders Across Diverse Sectors, Providing Cutting-edge Technology Solutions That Eliminate Guesswork And Drive Impactful People Decisions. Our Suite Of SaaS Products Includes

• idibu: A leading job multi-posting platform that revolutionizes recruitment workflows by seamlessly managing applications.
• Platform: The central hub for bringing your people strategy into sharp focus – across hiring, engagement, development, and workforce capability.
• Assure: Enabling organizations to reliably certify skills, deliver effective education, and validate capabilities at scale.
  
  

Innovation and collaboration are at our core. Headquartered in Brisbane, Australia, Compono boasts a globally distributed team spanning seven countries, all united by a passion for our clients' success.

The Role

We are exclusively seeking talented and driven candidates based in the Philippines for this fully remote, initial 12-month contract role with potential for further 12-month extensions.

As a Senior Customer Success and Support Specialist within our idibu team, you will be instrumental in proactively driving customer success (approximately 80% of your focus) and providing expert technical support (around 20%).

You will own a portfolio of recruitment agency clients, primarily within the ANZ and Asia regions. Your primary objective will be to maximize their adoption of idibu, ensure they achieve tangible business outcomes (leading to renewals, account growth, and advocacy), and serve as their go-to expert for both product functionality and technical inquiries. You will also play a role in our internal support processes, all with the ultimate goal of delivering exceptional and seamless client experiences.

What You’ll Need To Succeed

• At least 5+ years of proven experience in Account Management via phone, email, helpdesk software, and webchat.
• Experience in a B2B, SaaS-based environment
• Experience within recruitment / HR tech (desirable)
• A strong customer-centric approach with real enthusiasm for helping customers win.
• The ability to understand complex problems and explain them clearly to both technical and non-technical audiences.
• Ability to work across different web-based tools and services and pick up new technologies quickly.
• A proactive and autonomous work style with strong self-motivation and a commitment to achieving results.
• Demonstrated experience in navigating contract lifecycles, ensuring successful renewals, and skillfully negotiating favorable outcomes.
• Enjoy problem solving with a pro-active, positive and can-do attitude.
  
  

If you have a passion for helping customers be successful and getting maximum value from their software, we encourage you to apply!

Comprehensive training is provided, and we value individuals with a growth mindset!