Senior Collections Officer (Opportunity to become a Team Lead)
Cartrack
Date: 3 weeks ago
City: Makati City
Contract type: Full time
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Senior Collections Officer (Opportunity to become a Team Lead) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Responsibilities
- Analyze accounts receivable information to determine priority.
- Collect outstanding accounts receivables through assertive but polite direct telephone contact with customers.
- Reconcile transactions and accounts.
- Resolve customers’ billing enquiries or issues from all channels and ensure proper follow-up to the final resolution within the stipulated time frame.
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- This role will have an opportunity to become a Team Lead who will coach a team of collection assistants by setting service standards and ensuring KPIs are met.
- Demonstrate professionalism and endorse the Cartrack brand continually
- Graduate of any Accounting / Business Admin/ Finance courses or any related course
- Efficient with good skills on implementing standard procedures
- With minimum of 3 years of experience in Collections Specialist/ AR/ Finance - Account receivable or equivalent
- At least 1 year of leadership/people management experience
- Can work onsite in Makati City, Philippines
- Can start ASAP!
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