Senior Client Change Manager, Markets & Securities Services

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Client Change Manager.

Principal Responsibilities

Role Purpose

The Client Change Management team provide dedicated support to key clients in response to Client Initiated Change Requests. The Senior Manager role will be accountable for the overall portfolio of change including prioritisation, planning and delivery a body of client changes for his/her assigned SSv clients, as well as the management of the team members.

In this role you will

• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client
• Plan and control the change request delivery process using agile approaches, across internal SSv teams
• Manage and ensure consistent approach for the change request process across platforms. Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost effective manner
• Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring
• Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes. Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle
• Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production. Build key relationships with internal SSv stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project
• Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes. Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services
• Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour. Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors
  
  

Qualifications

To be successful you will need

• Extensive experience in Client facing role/ industry operating at a senior level
• Experience in a Fund Administration, Transfer Agency, Custody or Investment Management field is essential, with proven experience and understanding of a complex Operations environment including current mandatory regulations
• Disciplined project management professional with demonstrable experience in the management of multiple parallel projects (small – medium) and the application of robust governance standards, including management of cost. Familiarity with project management approaches, tools and phases of the project lifecycle. Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience managing, negotiating and influencing external clients and stakeholder including regulators. Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business
• Understanding of Value Stream/ product ownership model
• Experience of leading teams, supporting team development, capability uplift and performance management. Management of client facing and project management / delivery teams
• Experience of benefits identification, modelling and management techniques
• Strong business requirements management and testing awareness. A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning.
  
  

Opening up a world of opportunity

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